Workplace culture
o Basics of culture
o Cultural differences
Differences in communication
o Verbal communication
o Non-verbal and written communication
Communicating across cultures
o Building relationships
o Listening and responding
Overcoming communication barriers
o Cross-cultural communication barriers
o Avoiding barriers
o Interpreters
Cross-cultural business situations
o Cross-cultural meetings
o Negotiating and problem solving
Addressing cross-cultural issues
o Communicating with co-workers
o Writing cross-culturally
