Description

This course teaches participants about interpersonal communication styles and techniques. The course tackles special organizational functions and jobs to identify the best communication style suited for each of them. Organizational culture is also highlighted as an important factor affecting communication pattern of employees. The main purpose of this course is to help participants to acquire the skills, knowledge & attitudes required to effectively communicate with others through a group of practice activities & case studies.

Audience :

Individuals High School Students seeking professional development. University & Institute students. University & Institute fresh graduates. Corporate Corporate professionals, management & future managers seeking personal professional development. Corporate training departments seeking employee development.

Topics :

Communication styles & methods

o  Communication styles

o  Verbal and non-verbal communication

First impressions & building rapport

o  The importance of first impressions

o  Communicating to build rapport

o  Building positive relationships

Building relationships through feedbacks

o  The importance of feedback

o  Providing feedback

Supervisors

o  Understanding supervisor styles

o  Handling human resource issues

Colleagues & Subordinates

o  Communicating with colleagues

o  Communicating with subordinates

Customers & Vendors

o  Communicating with customers

o  Communicating with vendors

Organizational culture

o  Understanding organizational cultures

o  Cultural networks

o  Managing physical culture

o  Managing emotional culture

Training Materials :

Thomson Course Technology

Labs :

This course includes several labs to ensure you will gain the targeted skills and experience.

Credential :

This course is both a stand alone skills based certificate & also part of the "YAT Business Diplomas"; "General Business Skills Diploma - Standard Level", "Customer Care Skills Diploma – Standard Level", "Call Center Professional Skills Diploma – Standard Level", "Sales & Marketing Skills Diploma – Standard Level", "HR & Training Skills Diploma – Standard Level", "Public Relations Skills Diploma – Standard Level", "Team Management Skills Diploma – Standard Level", "Communication Skills Diploma – Standard Level".