Fundamentals of change management
o Basics of change management
o Importance of change
o Leading change
Change process
o Steps of a change process
o Analyze the situation
o Choose an action
o Implement the action
o Monitor the progress
Obstacles to change
o Resistance
o Complacency
o Crisis
Managing to change
o Creativity
o Commitment
o Communication
Adapting to change
o Truths and misconceptions
o Factors affecting response
o The ending phase
Coping with uncertainty
o The exploration phase
o Management of the exploration phase
Moving forward
o The new beginnings phase
o Management of the new beginnings phase
