Office Protocol
o Understanding Business Etiquette
o Maintaining a Professional Appearance
o Practicing Cubicle Etiquette
o Practicing Office Etiquette
o Developing Positive Relationships with Co?workers, Superiors and Staff
o Avoiding Rumors and Gossip
Professional Conduct
o Accessing the Internet
Handling Ethical Dilemmas
o Maintaining Loyalty and Confidentiality
o Handling Personal Issues in the Workplace
Communicating in the Workplace
o Introducing People
o Following Etiquette While Being Introduced
o Making Conversation
o Understanding Meeting Protocol
o Conducting Yourself Properly in Meetings
Etiquette in Communication
Applying Telephone Courtesy
Using Voice Mail and Speakerphones
Using Subject Lines and E-mail Signatures
Composing the Body of E-mail Messages
Formatting a Business Letter
Writing Memos and Informal Letters
Business Functions
o Identifying Types of Business Functions
o Following Etiquette at Business Functions
o Identifying Table Settings at Formal Dinners
o Following Etiquette for Business Dining
o Handling Utensils and Napkins
o Applying Basic Rules of Dining Etiquette
Traveling for Business
o Being a Courteous Traveler
o Following Rules of Etiquette at Hotels
o Understanding Cultural Orientation
o Showing Respect for Your Hosts
