E-mail basics
o E-mail characteristics
o E-mail programs
o When to use e-mail
o Writing an e-mail message
E-mail policies
o Company policies
o Copyright laws, viruses and liability
E-mail features and security
o Features of an e-mail program
o Securing e-mail
E-mail messages
o Message headers
o E-mail message body
E-mail effectiveness
o E-mail message recipients
o Message management
Netiquette guidelines
o Netiquette styles
o Emoticons and abbreviations
Composing online correspondence
o Online communication
o Language and punctuation
o Efficient writing habits
