Description
This course teaches participants how to deal with difficult employees. Participants learn about the characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior, and effective communication methods.
The main purpose of this course is to help participants to acquire the skills, knowledge & attitudes required to understand the aspects of leadership in organizational environment through a group of practice activities & case studies.
Audience :
Individuals
University & Institute fresh graduates.
Post graduate students.
Corporate
Corporate professionals, management & future managers seeking personal professional development.
Corporate training departments seeking employee development.
Topics :
Frontline leadership
o Learning organizations
o The role a frontline leader
o Frontline leadership skills
Managing knowledge
o Knowledge management
o Knowledge exchange
o Using technology to exchange knowledge
Workplace culture
o The workplace
o Styles of frontline leadership
o Innovation
Training Materials :
Thomson Course Technology
Labs :
This course includes several labs to ensure you will gain the targeted skills and experience.
Credential :
This course is both a stand alone skills based certificate & also part of the "YAT Business Diplomas"; "Managerial Skills Diploma – Standard Level".
