Fundamentals of conducting meetings
o The purpose of meetings
o Planning meetings
o Participating in meetings
o Closing of meetings
Managing meetings
o The role of leaders
o Decisions and ideas
o Eliminating groupthink
Conflicts, climates and difficult personalities
o Resolving conflicts
o Meeting climates
Communicating as meeting leaders
o Communicating clearly
o Using positive language
Listening effectively and asking questions
o Improving listening skills
o Asking effective questions
Communicating nonverbally
o Non-verbal communication
o Interpreting nonverbal communication
