Description
In today's business environment, the customer service profession is getting more and more importance being one of the effective ways of developing a competitive edge to gain and build a customer base. Customer service brings companies the right tools to cultivate valued and lasting customers. These include helping employees become good interpreters of what customers want today, and expect tomorrow. Moreover, customer service presents the most effective tactics for overcoming customer dissatisfaction, client defection and offer strategies employees can use to negotiate big wins for both their companies and customers as well.
Audience :
This diploma suites those individuals who are currently or willingly working in the customer service field which is magnificently expanding within business organizations in order to meet the challengi
Topics :
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Course Name
|
Duration
|
|
Cross Cultural Business Communication
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12
|
|
Excellence in Service : Basic
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9
|
|
Excellence in Service : Advanced
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12
|
|
Negotiating
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9
|
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Customer Relationship Management
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12
|
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Diploma Duration
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54 Hours
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Training Materials :
Thomson Course Technology
Labs :
This package includes several labs to ensure you will gain the targeted skills and experience.
Credential :
YAT professional Customer Service Diploma.
