Windows Operating Systems
o Compare and contrast various features and requirements of Microsoft Operating Systems (Windows Vista, Windows 7, Windows 8, Windows 8.1).
o install Windows PC operating systems using appropriate methods
o apply appropriate Microsoft command line tools
o use appropriate Microsoft operating system features and tools
o use Windows Control Panel utilities
o install and configure Windows networking on a client/desktop
o Perform common preventive maintenance procedures using the appropriate Windows OS tools
Other Operating Systems and Technologies
o Identify common features and functionality of the Mac OS and Linux operating systems
o set up and use client-side virtualization
o Identify basic cloud concepts
o Summarize the properties and purpose of services provided by networked hosts
o Identify basic features of mobile operating systems
o Install and configure basic mobile device network connectivity and email
o Summarize methods and data related to mobile device synchronization
Security
o Identify common security threats and vulnerabilities
o Compare and contrast common prevention methods
o Compare and contrast differences of basic Windows OS security settings
o Given a scenario, deploy and enforce security best practices to secure a workstation
o Compare and contrast various methods for securing mobile devices
o Given a scenario, use appropriate data destruction and disposal methods
o Given a scenario, secure SOHO wireless and wired networks
Software Troubleshooting
o troubleshoot PC operating system problems with appropriate tools
o troubleshoot common PC security issues with appropriate tools and best practices
o troubleshoot common mobile OS and application issues with appropriate tools
o troubleshoot common mobile OS and application security issues with appropriate tools
Operational Procedures
o with potential environmental impacts, apply the appropriate controls
o Summarize the process of addressing prohibited content/activity, and explain privacy, licensing and policy concepts
o Demonstrate proper communication techniques and professionalism
o Given a scenario, explain the troubleshooting theory
