Introduction to Exchange Server Monitoring and Troubleshooting
o Overview
o Introduction to Microsoft Operations Manager
o Introduction to Troubleshooting Exchange Server 2007
o Demonstration: Using MOM to Monitor Exchange Servers
Monitoring and Troubleshooting Client Performance and Connectivity
o Overview
o Tools for Monitoring Client Performance and Connectivity
o Process for Troubleshooting MAPI Clients
o Process for Troubleshooting Client Access Server Clients
Troubleshooting Access to Resources and Messages
o Overview
o How Public Folder Access Works
o How Calendaring Works
o Process for Troubleshooting Client Access Server Issues
Monitoring and Troubleshooting Mail Flow
o Overview
o Discussion: Tools for Monitoring Mail Flow
o Demonstration: Troubleshooting Message Transport Using Exchange Server 2007 Tools
o Process for Troubleshooting Internal Mail Flow
o Process for Troubleshooting External Mail Flow
Monitoring and Troubleshooting Mailbox Servers
o Overview
o Tools for Monitoring and Troubleshooting Mailbox Servers
o Process for Troubleshooting Mailbox Servers
o Demonstration: Troubleshooting Mailbox Server Performance Issues
Monitoring and Troubleshooting External and Additional Services
o Overview
o Discussion: External and Additional Services Required by Exchange Server 2007
o External Services Required for Unified Messaging in Exchange Server 2007
o Monitoring External Services with MOM 2005
Identifying Trends in a Messaging System
o Overview
o Tools for Identifying Trends in a Messaging System
o Exchange Server 2007 Management Pack MOM Reports
o Discussion: Information Required to Identify and Resolve Trends
