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MS5119: Supporting the Windows Vista Operating System and Applications

  • Duration: 18 hours
  • Level: Professional
  • English
  • Type: Courses

What you'll learn?

  • Describe how the Windows Vista deployment options can be used to improve the support experience at the desktop.
  • Identify the most appropriate method to support Windows Vista recovery on site.
  • Identify the components of the Windows Vista user state and safely backup and restore that data.
  • Utilize Windows Vista application packages to improve the process of application installation and maintenance at the Windows Vista client computer.
  • Explain how to troubleshoot Windows Vista application package installations.

Description

This course provides students with the knowledge and skills required to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client. The desktop support technicians can use this infrastructure to improve the support experience in the following scenarios: New installations, Single computer migrations, Single computer reinstallations. The course also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.

Audience :

The audience of this course is experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise with problem solving and decision making skills and have a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints. Students will have used Windows XP-SP2 and may have experience with Windows server operating systems. Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.

Topics :

Windows Vista Desktop Deployment Infrastructure

o  Windows Vista Desktop Deployment Infrastructure

o  The Functionality of BDD 2007

o  The Components of BDD 2007

o  Identifying the Support Scenarios

Using Desktop Images

o  Preparing the Target Computer

o  Backing Up the User State

o  Obtaining the Desktop Image

o  Verifying the Desktop Image Application

Installing Applications and Restoring User State

o  Preparation Steps for Installing an Application Package

o  Application Package Deployment Methods

o  Restoring User State

o  Verifying User State

Troubleshooting Desktop and Application Installations

o  Introduction to Desktop Installation Troubleshooting

o  Considerations for Desktop Installation Troubleshooting

o  Introduction to Application Installation Troubleshooting

o  Considerations for Application Troubleshooting

Prerequisities :

Recommended Knowledge :

Before attending this course, students must: Be familiar with PC hardware and devices. For example, ability to look into device manager and look for unsupported devices, have basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership, be familiar with the 2007 Microsoft Office System; specifically Microsoft Word 2007 and Microsoft ExcelŽ 2007, be able to map network file shares. For example, familiar with UNC paths, mapping local resources to server/share, have experience installing applications from media (CD/DVD), have experience working from a command window. For example, authoring and editing batch files, be able to burn or creating boot media. For example, ISO, have experience configuring BIOS options. For example; boot order, be familiar with reviewing support logs. Know that there is a chronology, sequential order, severity, etc. Important: This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.

Recommended Course(s) :

Category :

  • Technical Support

Training Materials :

Microsoft Official Courseware (MOC)

Labs :

This course includes several labs to ensure you will gain the targeted skills and experience.

Credential :

MCITP: Enterprise Support Technician

Course Features

  • Duration 18 hours
  • Language English
  • Level Professional
  • Type Courses
  • Delivery Method Classroom
  • Code MS12-5119

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