Advanced
Login or Register
Advanced

MS5118: Maintaining and Troubleshooting Windows Vista Computers

  • Duration: 24 hours
  • Level: Professional
  • English
  • Type: Courses

What you'll learn?

  • Plan and apply a troubleshooting methodology for an organization.
  • Describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas.
  • Identify the most appropriate method to troubleshoot Windows Vista computers.
  • Identify Windows Vista tools that can be used to help in the troubleshooting process.
  • Identify important maintenance tools that will be used as part of IT operations for their organizations.
  • Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keeping computers performing optimally.

Description

This course provides students with the knowledge and skills necessary to identify technical problems that can occur in client computers of an organization. The course focuses on five main troubleshooting areas: operating system, hardware, networking, security, and applications. It also provides the knowledge and skills necessary to monitor and maintain Windows Vista client computers.

Audience :

The audience for this course is experienced enterprise-level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, they must quickly resolve support issues by combining technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments. They must consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints. Students must have used Microsoft Windows XP-SP2 and may have experience with Windows server operating systems. Their jobs require them to stay knowledgeable and skilled about new versions and updates of technology in the business environment.

Topics :

A Troubleshooting Methodology

o  Overview of a Troubleshooting Methodology

o  Overview of Troubleshooting Stages

o  Troubleshooting Component Areas

Troubleshooting Operating Systems

o  Overview of the Windows Vista Startup Process

o  Troubleshooting the Windows Vista Startup Process with Windows RE

o  Troubleshooting Operating System Services

Troubleshooting Hardware-Related Problems

o  Overview of Troubleshooting Hardware

o  Dealing with Physical Failures

o  Dealing with Device Driver Failures

o  Troubleshooting Printing in Windows Vista

o  Troubleshooting BitLocker-Protected Computers

Troubleshooting Security Issues

o  Overview of User Account Control

o  Troubleshooting User Account Control

o  Implementing Windows Firewall

o  Implementing Windows Defender

Troubleshooting Applications

o  Windows Application Troubleshooting

o  Web Application Troubleshooting

Maintaining and Optimizing Windows Vista

o  Maintaining Windows Vista

o  Optimizing Windows Vista Performance

o  Monitoring Windows Vista

Prerequisities :

Recommended Knowledge :

Before attending this course, students must have: Experience supporting previous versions of the Windows operating system; Familiarity with an IT helpdesk ticketing system; Experience researching online and local knowledge bases; Experience running commands from a command window, such as the DOS command prompt; Familiarity with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices; Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address; Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain versus local user accounts, user profiles, and group membership; Fundamentals of applications, such as how a client communicates with the server in client/server applications; Experience reviewing logs, such as understanding chronology, sequential order, severity, etc. Important: This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.

Recommended Course(s) :

Category :

  • Technical Support

Training Materials :

Microsoft Official Courseware (MOC)

Labs :

This course includes several labs to ensure you will gain the targeted skills and experience.

Credential :

MCITP: Enterprise Support Technician

Course Features

  • Duration 24 hours
  • Language English
  • Level Professional
  • Type Courses
  • Delivery Method Classroom
  • Code MS12-5118

Categories

Learning Categories

Learning Providers

Learning Solutions

Support

About YAT

All contents copyright 2020 YAT, Inc. All rights reserved    

         Terms & Conditions    Privacy Statement