Managing difficult employees
o Understanding difficult employees
o Assessing and identifying difficult personality types
o Dealing with difficult employees
o Monitoring behavior
Communication
o Effective communication
o Communicating with difficult employees
Feedback
o Giving and receiving feedback
o Positive and constructive feedback
Conflicts
o Conflicts in the workplace
o Conflicts in the organization
Resolving conflicts
o Styles of conflict resolution
o The process of conflict resolution
o Resolving team conflicts
o Communication and conflicts resolution
