Information Technology and the Internet
o Overview of Information Technology (IT)
o IT Job Roles
o Overview of Networks
o Overview of the Internet
o Connecting to the Internet
o Internet Protocols
o Domain Name System (DNS)
Web Browsing
o Introduction to Web Browsing
o Basic Functions of Web Browsers
o Installing a Web Browser
o Web Addresses
o How Browsers Work
o Browser Choices
o Resources for Technical Data
o Browsers in the Business World
o Browsing Techniques
o Configuring Web Browser Preferences
o Cookies
o Configuring Browser Security
o Proxy Servers
o Troubleshooting Internet Client Problems
Multimedia on the Web
o Introduction to Multimedia on the Web
o Objects, Active Content and Languages
o Objects and Security Issues
o Introduction to Plug-in Technology
o Data Compression and Decompression
o Plug-in Installation
o Types of Plug-ins
o Types of Viewers
o Miscellaneous File Formats
o Downloading Files with a Browser
Databases and Web Search Engines
o Introduction to Data Searching Tools
o Overview of Databases
o Introduction to Web Search Engines
o Registering a Web Site with a Search Engine
o Types of Web Searches
o Basic Web Searching Techniques
o Boolean Operators
o Advanced Web Searching Techniques
o Using Web Searches to Perform Job Tasks
o Unexpected Web Search Results
o Web Search Strategies
o Citing Copyrighted Web Site References
E-Mail and Personal Information Management
o Introduction to Electronic Mail (E-Mail)
o How E-Mail Works
o E-Mail Configuration Requirements
o E-Mail Message Components
o Creating and Sending E-Mail Messages
o Receiving and Viewing E-Mail Messages
o E-Mail in the Workplace
o E-Mail Problems and Solutions
o Personal Information Management (PIM)
Internet Services and Tools
o Internet Resource Tools
o Newsgroups
o Telnet
o File Transfer Protocol (FTP)
o Managing Downloaded Files
o Virtual Network Computing (VNC) and Microsoft Terminal Services
o Instant Messaging
o Peer-to-Peer Networks
o Lightweight Directory Access Protocol (LDAP)
o Concurrent Versions System (CVS)
o Communicating Effectively over the Internet
o Troubleshooting Using TCP/IP Tools
Internet Security
o Introduction to Internet Security
o Encryption
o Authentication
o Firewalls
o Malware (Malicious Software)
o Virus Detection and Prevention
o Spyware
o Updates and Patches
o Screen Savers
o List Servers and Listserve Groups
o Security-Related Ethical and Legal Issues
IT Project Management
o Overview of IT Project Management
o Project Management Fundamentals
o Project Management Skills
o Project Management Phases
o The Project Triangle
o Project Management Software
o Creating Project Schedules
o Documenting Projects
o Planning and Scheduling Meetings
o Reviewing Projects
o Quality Assurance
o IT Business Implications
o Project Management Institute (PMI)
